NutriDash Subscription Terms

These terms govern your subscription to NutriDash, the patient nutrition portal provided by Stephanie Rouillard, Registered Dietitian (HPCSA DT 0051179), trading as Head Over Health.

By subscribing to NutriDash, you confirm that you have read, understood, and agree to these terms. These terms should be read alongside the Privacy & POPIA Consent Agreement, the Cancellation & Payment Policy, and the practice's Terms of Service.

1. About NutriDash

NutriDash is a subscription-based patient nutrition portal providing ongoing nutritional support between consultations. It is a complement to, not a replacement for, clinical consultations with the treating dietitian. NutriDash is intended for patients actively engaged in nutrition care with the practice.

The portal provides access to:

Personalised therapeutic plans authored by your dietitian
Recipe library tailored to your clinical needs
Meal planning tools
Blood marker and clinical metric tracking
Supplement protocols prescribed by your dietitian
Wearable device integration (where available)
Communication and accountability tools

The specific features available to you may vary based on your care plan and any service updates.

2. Subscription Fee and Billing

The NutriDash subscription fee is R650 per month, billed monthly in advance via Stitch through the practice's Shopify storefront. The first payment is due at the point of subscription; subsequent payments are taken on the same date each month.

Subscription fees are subject to change. You will be given at least 30 days' written notice of any fee changes before they take effect. You may cancel before the new fee applies if you do not wish to continue.

3. Automatic Renewal

Your subscription will automatically renew each month until cancelled. By subscribing, you authorise the practice to charge your nominated payment method for each monthly renewal.

If a payment fails, you will be notified and given a reasonable opportunity to update your payment details. If payment is not received within 14 days, your access to NutriDash may be suspended until the payment is settled.

4. Cancellation

You may cancel your NutriDash subscription at any time by emailing contact@headoverhealth.info. Cancellation will take effect at the end of your current billing cycle — you will retain access until that date.

No partial refunds are issued for the unused portion of a billing cycle in which you cancel. If you wish to resume your subscription after cancellation, you may do so by re-subscribing through the practice's storefront.

5. Refunds

Subscription fees are non-refundable except where required by law, or in the practice's discretion in cases of duplicate payment, technical error, or clear inability to access the service due to a fault on the practice's side. Refund requests should be sent in writing to contact@headoverhealth.info.

6. Your Responsibilities as a Subscriber

To get the most from NutriDash, and to support safe and accurate clinical care, you agree:

To provide accurate and up-to-date information at onboarding and during use of the portal (including symptom logs, dietary entries, and wearable data where applicable)
To use NutriDash only in connection with your own care
Not to share your login credentials with any other person
To inform your dietitian of any changes in your health, medication, or supplement use that may affect your nutrition plan
To raise any clinical concerns directly with your dietitian via the appropriate channels — NutriDash is not an emergency or urgent-care service

Self-logged data (such as food intake, symptoms, and goals) is used by your dietitian to inform your care. The clinical interpretation of this data depends on its accuracy — please log honestly and consistently for the best clinical outcome.

7. Clinical Scope

NutriDash supports nutrition care provided by a registered dietitian. It does not provide medical diagnosis or treatment, and it is not a substitute for consultation with your medical doctor or other healthcare providers. For acute or emergency health concerns, please contact your medical doctor or emergency services.

The therapeutic plans, recipes, and recommendations provided through NutriDash are personalised to your individual clinical context and should not be shared with or applied to other individuals.

8. Use of AI-Assisted Tools

NutriDash uses AI-assisted tools to support specific clinical and administrative tasks. All AI-generated content is reviewed, edited, and finalised by your dietitian before being applied to your care. Final clinical decisions and accountability rest with your dietitian, not the AI tool.

Full details are provided in the Privacy & POPIA Consent Agreement, including your right to opt out of AI-assisted tools at any time without affecting your access to care.

9. Data and Privacy

Your personal and health information is handled in accordance with the Privacy & POPIA Consent Agreement, which sets out how your data is collected, stored, processed, and retained.

On cancellation of your subscription:

Your NutriDash account access will end at the conclusion of your final billing cycle.
Your clinical record — including your intake responses, therapeutic plans, supplement protocols, blood marker results, symptom logs, session notes, and any AI-assisted clinical outputs that have informed your care — is retained in line with HPCSA record-keeping requirements (a minimum of six years from the date of your last consultation or portal activity). After this period, your clinical record will be securely deleted or anonymised on request, or as part of the practice's routine archival processes.
Operational data with no clinical significance — including raw wearable device data streams and food diary photographs — may be retained for shorter periods than your clinical record. The clinical interpretations and summaries derived from this data form part of your clinical record and are retained for the full clinical retention period.
You may, after the six-year clinical retention period has elapsed, request deletion of your clinical record in accordance with POPIA. Such requests will be assessed against any ongoing legal, professional, or regulatory obligations the practice may have.

10. Service Availability

The practice will make reasonable efforts to keep NutriDash available and functional. From time to time the portal may be unavailable due to maintenance, updates, or technical issues beyond the practice's control. The practice is not liable for losses arising from temporary unavailability of the portal.

11. Changes to These Terms

These terms may be updated periodically to reflect changes in service, technology, or regulation. Material changes will be communicated to active subscribers via email at least 14 days before taking effect. Continued use of NutriDash after the effective date constitutes acceptance of the updated terms.